CX Experts Support

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Activity overview

Latest activity by CX Experts Support
  • CX Experts Support created an article,

    Season Rollover - 2026/27

    Officials HQ will complete the annual season rollover process the evening of Thursday 2nd April meaning all Umpires will be required to re-register into the platform from Friday 3rd April. All Umpi...

  • CX Experts Support created an article,

    Managing Umpires

     Overview:In this support article we will guide you on how to manage and update Umpire Details as an OfficialsHQ admin. Steps: To begin managing umpires, navigate to the Officials > Umpires. A pop-...

  • CX Experts Support created an article,

    Managing Officials

     Overview: This article discusses how administrators can update and manage the profiles of officials who have registered on OfficialsHQ. It covers the process of modifying basic information, assign...

  • CX Experts Support created an article,

    Reporting

      Overview: There are multiple reports that can be generated within OfficialsHQ, this support article gives you a breakdown of each report that can be generated and a brief description of each repo...

  • CX Experts Support created an article,

    Publish Appointments

     Overview:This article explains how umpire administrators can manage the publication of umpire appointments, offering flexibility in timing and selection based on specific competition needs. Once u...

  • CX Experts Support created an article,

    Automatic Appointments

    Overview: In this support article we show you how to use the auto appointments feature in OfficialsHQ. and guide you through the process of automatically appointing umpires to your grades. Steps: A...

  • CX Experts Support created an article,

    Manually Appoint an Umpire to a Match

     Overview: This article provides a step-by-step guide on manually allocating umpires to matches after setting up panels and umpires. Steps: Once you have added your panels and umpires to those umpi...

  • CX Experts Support created an article,

    Creating Awards

    Overview: In this support article, we will guide you through the process of creating awards that umpires can submit votes for. Steps:  Begin by accessing the Competition Management menu and selecti...

  • CX Experts Support created an article,

    Linking Reports to a Grade

     Overview: This article guides users through the process of linking created match reports (such as Umpire Report or Match Report) to corresponding grades within a competition. It explains how to na...

  • CX Experts Support created an article,

    Creating Match Reports

     Overview: This article guides users through the process of creating match reports within an administrative portal. It covers accessing the report creation interface, utilizing various components s...